Frequently Asked Questions

Caring for your candle is quite easy

• Before first use- Remove the crystal from the top of the candle. Our wicks are pre-trimmed to 1/4"
• Be sure to trim the wick to 1/4" above the wax before each use. This ensures even burning. We reccoment using a pair of wick trimmers.
• Promptly remove any debis in the wax after extinguishing the candle. Be careful as the wax will still be hot. We reccomend using a wick dipper.
• Be sure to burn the candle on a level, heat resistant surface away from flamible items and the reach of animals and children
• Do not add anything to the wax as this can create further fire hazard or result in bodily harm.
• Do not handle the candle or vessel while burning or while the wax is still hot. Doing so can cause burns and other bodily harm. Please wait until the candle is extinguished and cool to the touch before handling
• Do not burn your candle for more than 4hrs at time
• Do not leave your candle burining while unattended
• Do not freeze your candle
• Always store your extinguished candle in a cool, dark place to avoid fragrance loss or oxidization

Getting the best scent and the longest burning time is simple

• Do not burn your candle for more than 4hrs at a time. Burning it longer can cause the wax to melt completely, releasing the fragance oil. This will cause your candle to loose scent potentcy
• Avoid blowing out the candle as the smoke can alter your fragance. Alternativly, submerge the wick in the melted wax using a wick dipper. This will midigate the smoke and keep your fragrance smelling great
• Store your candle in a cool area out of direct heat or sun

The avergae burn time for 6oz candles in 40hrs. Burn time can very based on

• The amount of time burned in one setting. It is recommended to limit burn time to 4hrs per sitting
• Ambient tempurtaure in the room

This is completely normal and is fondly referd to as "Cauliflowering". When we designed our candles, we opted to go with Natural Soy Wax free of additives. Additives are regualrly added to candles to help with scent payload and wax appearance. While cooling, air bubbles trapped in the wax can cause the wax to "cauliflower" and become puffy. Simply lighting the candle again will cause the wax to melt and return to it's "normal" appreance. We have seen this more prminently when the candle is cooled too quickly or the candle is covered while it is still hot.

Soy wax, and wax in general, is sensative to sunlight or any source of UV light. UV Light causes the wax and fragrance oil to oxidize which causes the color of the wax to change. We reccomend storing your wax melts in a cool, dark location to avoid this.

Though some crumbling is normal, if your wax starts to get a chalky or powdery texture, this could be the result of degradation or oxidization. Soy wax is sensative to UV light. UV Light causes the wax and fragrance oil to oxidize which causes the texture of the wax to change. We reccomend storing your wax melts in a cool, dark location to avoid this.

Freezing your candle is not advised. Contrary to popular belief, freezing your candle will not help with burning time or frangrace projection. It can actually be quite dangerous.

• Freezing your candle can cause mosture in the wax to solidify. This means as the candle is burning, the flame can hit pockets of mosture causing these pockets to randomly burst. This can cause hot wax to be expelled, which in turn can cause bodily harm.
• Freezing your candle can cause uneven burning or channeling
• Freezing your candle can cause it to crack
• Freezing your candle can degrade the quality of the wax and the fragrance

The short answer here is no- You do not have to burn your candle. Though we recommend burning your candle for the best fragance experience, our candles can be used with a candle warmer.

Yes, you can. Our wax melts are safe to use in many name brand wax melters. However, we reccomend using a low-watt light bulb/element wax warmer. Always be sure to refernce your owners manual, product warranty or instuctions of use before using our wax melts with your warmer.

If you have an allergy to soy or are sensative to fragance, we recommend consulting your physician before using our products.